From small home offices to multi site organisations, BritTalk Communications Ltd offers a full rage of Fixed line services, from simple call routing to reduce outbound call costs, to inbound solutions to generate revenue.

Carrier Pre Selection is the new way of routing all your Fixed line calls. It eliminates the need for any onsite equipment or configuration as everything is carried out by BT at the local exchange. Buy using our experience in the industry and the best rates in the market, our service insures:

BritTalk Communications Ltd works to OFCOM’s Carrier Pre-Selection service standards, ensuring customers benefit from the lowest rates available in the market for phone calls.

This service is available to any business using a BT line, even if BT no longer bill you for your line rental.

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BritTalk Communications Ltd offers you analogue and digital fixed line voice communications on the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN). All of your telecoms, including line rental, can now be consolidated on BritTalk Communications single integrated bill; BT will continue to maintain your lines on BritTalk Communications behalf.

So you can benefit from BT network quality, at low BritTalk Communications rates, with the convenience, control and reduced administration of a single consolidated all-inclusive bill.
 

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The various types of NGN number hold different benefits dependant on your business needs.

0800/0808 Numbers

This type of number is often referred to as a Freephone number. When using an 0800/0808 number the caller pays nothing for the call and the call charges are incurred by your business, as the user of the number. This type of number gives out the message, “we want you to call us”. If your business were looking to generate more sales this type of number would ensure you achieved this. BritTalk Communications can provide access to detailed call reports giving you a range of information that can help with targeted marketing campaigns associated with NGN numbers.
 
0845 Numbers

With this type of number the cost of the call is shared between the caller and the customer. Use this type of number and help your business to promote a local presence, thus creating stronger customer loyalty. Your customers will always be able to benefit from a low rate call, wherever they are in the country.

0844 Numbers

This a new number range, with customisable low call rate options. With this type of number you can choose call rates of one, two, three, four and five pence per minute. The total cost of the call is passed onto the caller. As a result it is possible to obtain a revenue share at higher rates, dependent on call volumes.

0870 Numbers

With 0870 numbers the total cost of the call is borne by the caller. The caller always pays a standard higher rate, wherever they are calling from. This can help your business promote a national presence and reach geographic locations otherwise inaccessible. Many businesses use this type of number to provide an after-sales service such as a dedicated customer support line. 

0871 Numbers

This final type of number is often called a fixed national rate number. The total cost of the call is borne by the caller. A possible use for this type of number is a competition phone in line where the caller wants to be secure in the knowledge of the cost of the call. 0871 numbers can be a successful way of generating revenue for your business; again this is dependent on the volume of calls.

If you want to establish which type of number would best suit your needs BritTalk Communications can help. We provide practical, impartial advice about all your NGN options so why not give us a call to see how an NGN solution could benefit your business. 

Golden Numbers

If you want your non-geographic number to be memorable you might want to consider our range of gold, silver and bronze numbers. We use a range of tier one carriers so can provide a wide selection of quality numbers for you to choose from.

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Once you have established the most suitable NGN to fulfil your business needs, you can decide on a call routing plan. BritTalk Communications will be on hand to assist and help you make the best choice for your business. Our knowledge and experience means we can provide a range of options dependent on your NGN needs. We can route calls based on a number of options, including time of day and day of the week, examples include:
 

• Divert on Busy - If the call is not answered it will divert to another number
   

• Call Routing or Area Plan – This service provides routing dependent on the location of the caller
   

• Queue Manager – Provides queuing and counting services if inbound call traffic exceeds resources
   

• Auto Attendant – Provides information announcements and selection menus for the caller, with the option to capture information before call connection
   

• Replay - Gives your business the ability to record calls to play back. This product is FSA compliant for regulatory, authentication and training purposes

Once you have chosen a call routing plan it can easily be adapted as and when your business changes.

If you opt for an NGN call routing service with BritTalk Communications, you will be able to take advantage of our NGN call management and reporting function. BritTalk Communications call reporting platform is available online and can help you track a variety of call activity including:
 

• Call volumes
   

• Location of callers
   

• Number of unanswered calls
   

Example Report showing number of calls from regions across the UK

The call reporting platform allows you to view all this information in near real time. So whether you want to know how your contact centre is performing, how a recent marketing campaign fared, or what level of care your customer services department is delivering, the system has a report that can help you access this information.

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To find out more call our sales team on 08707 444 501 or email us.